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Reading House of Pizza
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Privacy Policy

Last updated: 06/09/2026

1. Refund & Return Policy

At Reading House of Pizza, we want every customer to enjoy their order. If there is ever an issue with your purchase, we are here to help. Please review our refund and return guidelines below.

Order Accuracy Issues

If your order is incorrect, missing items, or not prepared as requested, please contact us within 30 minutes of receiving it. We will gladly remake the item or provide an appropriate solution.

Quality Concerns

If you receive an item that is not up to our quality standards, please notify us immediately.

We may request a photo of the item so we can address the issue and improve our service.

Refund Eligibility

Refunds may be issued in the following situations:

  • Duplicate order or duplicate charge
  • Order not received
  • Incorrect order that cannot be corrected
  • Verified quality issue

Refunds are issued back to the original payment method.

Please allow 3–5 business days for your bank to process the refund.

Non‑Refundable Situations

We cannot offer refunds for:

  • Orders where the customer changes their mind after food is prepared
  • Items that were consumed more than halfway
  • Delivery delays caused by weather, traffic, or factors outside our control

Cancellations

Orders may be canceled within 5 minutes of placing them. After food preparation begins, cancellations may not be eligible for a refund.

Contact Us

If you need help with an order, please contact us: 

Reading House of Pizza

Phone: 781-942-8746

Email: readinghouseofpizzama@gmail.com

Address: 1321 Main St, Reading, MA 01867

2. Delivery Policy

  • We offer delivery within our local service area in Reading, MA. Delivery times are typically 30–60 minutes, depending on traffic, weather, and order volume. Delivery fees and minimums vary by location and are shown at checkout.

    Customers must provide an accurate address and phone number. If we cannot reach you or access the delivery location, the order may be marked as completed.

    If your order is missing an item, incorrect, or has an issue, please contact us immediately. Refunds or adjustments are handled case‑by‑case.

    For delivery questions or issues: readinghouseofpizzama@gmail.com

3. Collection of PI

We collect [insert personal information collected here, e.g., version of web browser, IP address, time zone, cookie information, and how you interact with the Website] to load the website accurately and perform analytics to optimize our website.

4. Use of personal information

Purpose of Collection for [e.g., Order Information]: To provide products or the Services to fulfill our contracts, to process your payment information, and provide you with invoices and/or order confirmations, communicate with you, and provide information or advertising related to our Services.

5. Disclosure of personal information

We share Personal Information with [include any service providers, third-party credit card and payment processing service providers] and Oracle, the processor and provider of the Oracle Restaurants eStore Platform. You can learn more about the Oracle Restaurants eStore Privacy Policy here.

6. Security

If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

The criteria we use to determine a data retention period include:
  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

9. Sensitive information

This website and the Services are not intended for any individuals under [insert age]. If you believe an individual under this age has provided us with Personal Information, please contact us at [insert contact] for this data to be deleted.

10.Contacting Us

If you have any questions or complaints about this Privacy Policy, please contact us at [EMAIL ADDRESS], or:
[POSTAL ADDRESS]

11. Updates to this privacy policy

We may make important changes to this Privacy Policy and the legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.